Unlike one-off identity tools, GoValidate’s Digital Wallet functions as a multi-credential platform that grows more valuable with every agency integration. For example, in states where GoValidate has deployed a wallet solution, users can also access:
- Mobile driver’s licenses
- Hunting & fishing licenses
- Medicaid cards
- Vaccine records
- Age verification credentials
- Vehicle registration proofs
The LA Wallet model established a repeatable model that other states can implement to accelerate digital transformation, improve public access to government services, and advance digital identification adoption.
Service Provided: LA Wallet’s Multi-Agency Interoperability
Nationally, early mobile driver’s license (mDL) programs struggled with low adoption and limited engagement. Most platforms focused on displaying a driver’s license and Transportation Security Administration (TSA) validation, resulting in limited downloads, low daily use, and minimal useability. Louisiana wanted a mobile ID digital tool that residents would use frequently and trust as a tool for multiple government services.
To be successful, Louisiana’s digital ID needed to be:
- Directly tied to each person’s official state driver’s license or ID record to ensure accurate identity verification.
- Simple and secure for residents to activate, access, and use from a mobile device.
- Valuable beyond a single use case, with practical reasons to open the app frequently.
- Flexible for agencies, allowing them to add functionality without building new platforms or managing separate apps.
Solution
GoValidate designed LA Wallet as more than a standalone mDL. It is a comprehensive statewide digital government platform. With more services available in one place, the more valuable the LA Wallet platform is for residents, agencies, and state policymakers.
- One App, Multiple Credentials: A secure digital wallet where residents can access multiple credentials in one state-branded application.
- Development Partnership with Agencies: Each feature was co-developed with the relevant agency to meet operational requirements, regulatory standards, and user expectations.
- Identity Centered Architecture: All credentials are securely bound to the resident’s driver’s license or ID record, ensuring certainty of identity while maintaining a seamless user experience.
- Flexible Funding Models: Supports agency-funded, user-funded, or hybrid models to support development and implementation within LA Wallet to align with agency preferences.
- Delivered by Industry Experts: GoValidate’s team is more than just software developers; our team includes former agency leaders and subject matter experts to ensure solutions reflect real-world operational uses.
Credentials and Services Integrated into LA Wallet
- Driver’s License / State ID and Vehicle Registration: Providing trusted real-time resident mobile ID scanning and verification for use by Law Enforcement
- Louisiana Department of Wildlife & Fisheries (LDWF): Digital hunting and fishing licenses with renewal and registration purchasing and tagging
- Louisiana Department of Health (LDH): Storing Medicaid cards and vaccination records to support health access and fraud prevention
- Emergency and Disaster Services: Remote verification for DSNAP and disaster response via Disaster Response Agencies and Department of Children & Family Services (DCFS)
- Remote Age Verification: Provides in-app age verification for age-restricted purchases such as alcohol and tobacco as well as for access to age-restricted websites and gaming, in full compliance with state law
- Transportation Security Administration (TSA): Accepted as official identification for airport travel
The integration of multiple state services into a single, trusted mobile wallet created a seamless user experience that increased usability and long-term program success for GoValidate’s LA Wallet.
Implementation
GoValidate’s LA Wallet began with core digital identity features (mDL) and added new agency credentials over time based on resident demand and agency requests, steadily increasing both adoption and daily usage.
- Launched with Core Identity (mDL): Established acceptance and trust and demonstrated platform stability and usability.
- Layered in Features: Added services based on user demand and agency requests, including health credentials, hunting/fishing, Medicaid, vehicle registrations, and more.
- Enabled Transactions: Residents can renew vehicle registrations, purchase licenses, and verify benefits/eligibility directly within the app, making LA Wallet an effective tool for service functionality as well as identity display.
- Continuous Expansion: Each new integration increases platform adoption and utility. As each license and functionality is added, user downloads and adoption of LA Wallet increases. GoValidate receives multiple new agency requests per month to join the platform.
State and Agency-Led Promotion
Adoption and trust in LA Wallet were reinforced through strong support from Louisiana’s governors and agency leadership. Through executive and agency communication, including press releases and public statements, this high-profile support helped normalize digital IDs and establish LA Wallet as a trusted tool.
By aligning implementation with user needs and agency priorities, LA Wallet achieved sustained user engagement and created a scalable framework that enabled Louisiana to continuously add value to the platform.
Results
The GoValidate interoperability strategy transformed LA Wallet into one of the most successful mobile ID programs in the nation.
Adoption and Engagement
- 2.0 million+ Louisiana residents using it as their official digital ID
- Over 75% of Louisiana drivers have activated LA Wallet
- Millions of digital identification verifications performed annually
Sustained Value Creation
- All-in-One: LA Wallet is a comprehensive and scalable digital platform for agencies and users that eliminates the need for multiple platforms or apps
- The more services available, the more people use it: Each new credential added to LA Wallet drives adoption and usage with an increase in adoption following the addition of each new license and service.
- Increased daily engagement: Residents return regularly to access licenses, benefits, health records, and age verification with 60,000+ average daily app opens.
Strategic Impact
- Residents benefit from faster access, fewer in-office visits, and simplified service delivery
- Agencies benefit from reduced fraud and improved operational efficiency
- GoValidate’s LA Wallet is a replicable model that is built to scale across any state agency and into new services or future credentials
LA Wallet has evolved beyond a single-purpose mobile driver’s license into a valuable tool for improved citizen access and government efficiency, demonstrating that interoperability drives lasting value with sustained user adoption and engagement.
“LA Wallet represents what’s possible when innovation and public service work hand in hand. It’s not just a digital ID, it’s a model for how government can better serve the people of Louisiana.”
—Keith Neal, Commissioner, Louisiana Office of Motor Vehicles
